Login error

New Here ,
Aug 08, 2021 Aug 08, 2021

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I've changed my password to download photoshop few times but It's only possible to login into my accout but it's not working when i tired to download photoshop.

Please let me know further way to fix this situation. Thanks

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LEGEND ,
Aug 08, 2021 Aug 08, 2021

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What exactly happens when you try to download Photoshop? Are you experienced with installing downloaded software to this computer - I ask because there is usually a password to install any software, nothing to do with Adobe at all.

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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If you are referring to CC version, Install Adobe Creative Cloud desktop app and Sign in.

Then try to install Photoshop.

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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