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LogTransport2 Update problems...

Community Beginner ,
Nov 05, 2013 Nov 05, 2013

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I'm trying to update many apps from my cc app,... then i get the message: close LogTransport2,... so i don't know how to close it... -mac OsX Mavericks-

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Community Beginner , Nov 06, 2013 Nov 06, 2013
I was finally able to update Premiere after opting out of the Product Improvement Program then restarting my computer. I'm using an iMac with a Fusion drive, and I've read in other forums that machines with SSD and flash storage are having issues with this.

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Adobe Community Professional ,
Nov 05, 2013 Nov 05, 2013

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Try

  1. Help > Adobe Product Improvement Program
  2. Click Do Not Participate

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Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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Which application's help menu are you referring to? I didn't see that option in Creative Cloud Updater.

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Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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I see now that it is an option in the help menu of each individual app that will not update. I clicked "do not participate" in Premiere Pro CC, closed the app, retried the update, and I'm am still getting the LogTransport2 error at 66% through the update.

Screen Shot 2013-11-06 at 10.16.48 AM.png

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New Here ,
Nov 06, 2013 Nov 06, 2013

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I'm having this problem as well.  Need solution please.

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Community Beginner ,
Nov 06, 2013 Nov 06, 2013

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I was finally able to update Premiere after opting out of the Product Improvement Program then restarting my computer. I'm using an iMac with a Fusion drive, and I've read in other forums that machines with SSD and flash storage are having issues with this.

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New Here ,
Nov 06, 2013 Nov 06, 2013

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Awesome - thank you!  I will give that a shot and report back with my experience as well.

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New Here ,
Nov 07, 2013 Nov 07, 2013

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Here's the solution for Mac (I'm running a 2009 Mac Pro, so no SSD drives and still had problem):

  1. Open Terminal and type the command "top" (no quotations)
  2. It'll list all your processes running, look for LogTransport2 and note it's PID and hit "Q" to exit
  3. Type "kill PID" (obviously replace PID with the number - and without quotation marks)
  4. If top command won't work in step one, try "ps -e" or "ps -A" for a list of processes running, otherwise you're all set!
  5. Retry the update, you should have success!

Hope this helps everyone!

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New Here ,
Nov 07, 2013 Nov 07, 2013

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I'm running a brand new iMac 27" and your solution worked flawlessly. Thank you!

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Community Beginner ,
Nov 07, 2013 Nov 07, 2013

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Thanks. Worked immediately!

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Community Beginner ,
Nov 09, 2013 Nov 09, 2013

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thank you very much! this works great now

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New Here ,
Nov 10, 2013 Nov 10, 2013

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Thank you, djhaas! I'm on a 2009 iMac and it worked like a dream, during the update and without restarting!

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New Here ,
Nov 10, 2013 Nov 10, 2013

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Thanks djaas.  That worked for me too.  Even though terminal responded that it couldn't find the process or command.

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Community Beginner ,
Jan 21, 2014 Jan 21, 2014

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Perfect! I love when people have the right solution. Worked for me 4.0! Adobe needs to fix this however. Thanks dj

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New Here ,
Jun 25, 2014 Jun 25, 2014

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Terminal solution worked like a charm

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New Here ,
Jun 28, 2014 Jun 28, 2014

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Thanks! I had tried ps... and did not find it there. "top" worked a charm

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New Here ,
Nov 08, 2013 Nov 08, 2013

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I had the same issue. Opened the Activity Monitor, found the LogTransport2 process, double clicked it, then force quit. The update continued without any more errors.

Hope this helps.

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Explorer ,
Nov 11, 2013 Nov 11, 2013

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Perfect -- thanks EofAJ! Terminal "top" didn't show LogTransport2 running, but the Activity Monitor did.

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New Here ,
Nov 11, 2013 Nov 11, 2013

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Had the same problem on a Win 7 box. Had to open the Prelude and opt out of the Software Improvement Program.

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New Here ,
Nov 12, 2013 Nov 12, 2013

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This worked for me - on a late 2009 Mac Mini Intel Core Duo OSX 10.9. Used Activity Monitor to search for LogTransport2 - then used the Quit Process command under the View menu.

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New Here ,
Jan 06, 2014 Jan 06, 2014

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I found that quitting the process through the activity montior worked best for me.

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New Here ,
Nov 18, 2015 Nov 18, 2015

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The easiest way is probably to open the Activity Monitor (Mac), Tasks Manager (PC) and force the LogTransport process to quit 🙂

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Guest
Mar 03, 2016 Mar 03, 2016

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Thanks man !

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Same problem when updating an application with Mac OS X running with this message in the Adobe CC App: »close LogTransport2«. Starting the activity monitor but no process with this name is shown also in Terminal. Strange! Any further ideas? Thanky a lot!

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