long time adobe encore user complaint

[rickrickrickrick]

Yes, people still make DVD's (not my idea). And i know encore is not supported anymore.

When you ask someone on the adobe support/chat about the software, you simply get the answer that the software is not supported anymore. if you ask for just the download link, you get the same answer that the software is not supported anymore. if you ask for more information, you get the same answer that the software is not supported anymore. if you ask for advice what software you can use to achieve the same goals, you get the same answer that the software is not supported anymore.  "i've read something about being able to download it with a  "perpetual license", where can i buy that?", guess the answer...When you tell them that this is not "support", you get the answer that the software is not supported anymore.

It's insulting.

Even if it's not "supported" anymore, there are things you can do to make your customers satisfied. I'm by the way not just an encore user, i have the full/maximized cloud subscription since the beginning. And i think i started using adobe software since cs2.

Why doesn't adobe just "release" the software, maybe even remove the adobe logo's if you really don't want to put your name on it anymore, and put the 500MB software link somewhere on one of the billions of terabytes big servers of adobe with the message that it's not supported anymore. Or put it out in the open/give the licence to someone else, some dvd fanatic or whatever, so people can keep using the tools they once bought....supported/updates or not.. i don't care.

It's the least you can do. 

[LinSims]

Adobe not only doesn't support the software anymore, it doesn't sell it anymore. If you didn't have a perpetual license before it was discontinued, you won't get one now. If you did get a perpetual license through Adobe and registered it, you should be able to download it from your account. Or you can try the ProdesignTools website, which has links to a lot of the downloads for older programs. @John T Smith has information on that, and someday I'll copy it for myself. Meantime, I'm flagging him in the hopes he can provide more information for you.

If anyone purporting to be from Adobe contacts you via a direct message her or email, ignore them. They're not Adobe, they're scammers looking to get money from you, if not worse. Report them and delete the message/email.

[Nancy OShea]

Everything has an end of life and CS6 Encore was no exception. Unfortunately, Encore had to be discontinued for complicated legal & licensing reasons. 

I suggest you find another DVD creation software to use.  If you need recommendations, I'm sure someone will be happy to provide them.

[John T Smith]

You may not download Encore, but the link below MAY work to download Premiere Pro CS6... which has Encore bundled in the installer

Which of course will do ZERO good, even if there is a download link, if you do not already own a PProCS6 serial number

Direct Download Links https://prodesigntools.com/tag/ddl MAY help
-you MUST do what it says in Note: Very Important Instructions
-https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
-the prodesign links go directly to Adobe's file server, so this process will
--only work until Adobe completely removes the old version(s) from the server
.
IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number if you have CS6/CS5

Alternatives https://en.wikipedia.org/wiki/List_of_DVD_authoring_software