• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lost access to apps on 2018 pre-subscription device licenses – help

New Here ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

Hi there,

For years I've been using 2018 versions of Photoshop and InDesign which were on device licenses, meaning I didn't have to pay to keep them updated. Today, out of nowhere, I've lost access to both apps and they're saying that my 'trial' has expired. This is pretty deeply annoying, because they're not on subscription so this shouldn't be an issue. I can't afford to pay £40 per month for access to them, and I understood that I'd bought a 2018 version of them forever. Please can someone help me regain access, or understand what has gone wrong?

Thanks, Fiona 

TOPICS
Creative Cloud , Installation

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 08, 2022 Feb 08, 2022

Copy link to clipboard

Copied

LATEST

Thanks for your reply & the tips, John

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

Hello Fiona,

 

To my knowledge, no Creative Cloud apps were ever available "pre-subscription" or without a subscription plan of some sort, except perhaps in very large corporate/government environments.

 

So unless that's you, it sounds like there was something else going on there perhaps. There is/was no "pay once" option for individuals; that ended with CS6 in 2012.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines