lost my product key for PSE 11

New Here ,
Jan 04, 2022 Jan 04, 2022

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I have adobe PSE 11 and it has worked GREAT for me. I had to reinstall windows and now have to reinstall 11. It is asking for a product key.  Problem is, the software is not showing up in my account? My husband and I share the same email address, and when we activated the adobe ID it address an email to him, but now the account is in my name so I have no idea what data we lost over the years. HELP! We got the software when we got a lap top years ago. It worked fine for me? is there anything that can be done??

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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you have 3 ways to recover a serial number that you once had:

 

1. if you purchased from or registered with adobe (automatically done with cs6):,

    a. you can check your account, https://accounts.adobe.com

    b. you can check with adobe support* (be prepared to give the email address used when registering and/or          purchasing)

 

2. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:)

http://www.belarc.com/free_download.html,

 

(mac:) https://mac-product-key-finder.com/

 

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Jan 04, 2022 Jan 04, 2022

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thanks, I DO have it on another computer I will try that route I appreciate it!

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New Here ,
Jan 04, 2022 Jan 04, 2022

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I did chat at 2 AM this AM and got someone right away! They told me that PSE 11 is no longer supported by chat, or phone, and I must come here. But I will for sure try that link, because it is on another desktop I have. 

 

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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secure the serial number after recovering it.

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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If you do find a serial number on that computer it will be 6 groups of 4 numbers
Such as 1234-5678-1234-5678-1234-5678

 

This time, write your serial number on a piece of paper and put it in a desk drawer

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