I purchased LR 6 in 2015 but it no longer appears on my account. I have just got a new pc and need to install it. However Adobe say that I must disable the programme on my previous pc which is now in pieces. I therefore need guidance on how to diable LR to enable it to be activated on my new pc.
Thank you for any help you can provide
Lightroom 6 is discontinued & unsupported now.
Assuming you have a computer that can still support it and a legitimate serial number, you can get a direct download link from Pro Design Tools' website. It's run by an Adobe Community Professional so it's safe. Be sure to follow the VERY IMPORTANT INSTRUCTIONS.
If you exceeded your LR activations, you'll need to contact Adobe directly and ask the agent to reset your activation count. DO NOT ASK FOR ANY OTHER HELP. If you do, they'll kick you back here to the forums.
CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
Thank you for your quick and detailed reply. This information is most helpful and I will certainly follow what you suggest here.
I just got a new pc and need to install it.
LR6 is not certified to run on Windows 11. Only the latest Creative Cloud apps (2022) will work on new OSs.