LR6 reactivation problem

New Here ,
Nov 15, 2021 Nov 15, 2021

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Hello.
I have a problem with legally purchased Lightroom 6.
I've had it for years, on two computers. Unfortunately, both computers were reinstalled due to disk failure. I couldn't deactivate the license on these computers, so now I have lost access to LR. The app won't reactivate. Adobe support won't help.
I do not want to buy a subscription for photographers, because I use the application very rarely, usually after the holidays.

Is there any way to fix the Ligthroom?

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Adobe Community Professional , Nov 15, 2021 Nov 15, 2021
CONTACT ADOBE SUPPORT from the Chat link:  Be Signed-In here with your Adobe ID and allow cookies in your web browser. Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen Ask only for DEACTIVATION of Lr6. If the agent can't do it, ask for a supervisor and persevere.   Deactivation is all they can help you with because Lr6 is discontinued and unsupported software. It is happening more often that some Support Staff say it cannot be done, yet others kindly oblige.

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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CONTACT ADOBE SUPPORT from the Chat link:  Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ask only for DEACTIVATION of Lr6.

If the agent can't do it, ask for a supervisor and persevere.   Deactivation is all they can help you with because Lr6 is discontinued and unsupported software.

It is happening more often that some Support Staff say it cannot be done, yet others kindly oblige.

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Thank you very much. Thanks to this hint, I was able to solve the problem.

And I've nearly bought DxO

I'm very happy!

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