LR6: Serial number is used by the max number of computers

[Guest]

I ran Lightroom 6 on two mac computers. I reinstalled Mac OS X from scratch on both computers without deactivating / log off in Lightroom.

Now I want to install LR6 on the fresh installed computers and a message says that this serial number (license key) is already used by the maximum allowed number of computers.

Since I don't have access to the old installations I cannot log off from lightroom and I cannot find any place in my adobe account where I can see / deactivate the computers where LR is installed.

Any Idea is highly welcome !

Thx and regards

Guenter

[Sheena Kaul]

Hi,

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Refer: Find solutions to activation errors that can occur when launching Adobe apps.

Regards,

Sheena

[Guest]

Since I have a perpetual License for LR6 I seem to have the forum as the only available chance to get support (?)

--> What are my contact options?‌

From my perspective a dubious way to force customers to a subscription. Adobe would do better to clearly communicate that subscription is the only way to go instead of offering traditional licensing methods that turn out to be a dead end.

My 2 cents

[Ned Murphy · Accepted solution]

As Sheena indicates, you need to contact Support and request that they reset your activations.  Support does not function over weekends and holidays so you will need to wait for normal business hours to make that request.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)
https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-acti...

[sa67951089]

Every suggestion I read above was off the mark in my experience. Maybe this is a difference between the Mac and PC product versions.

I have been running LR6 on 2 PCs for some time, and it was finally time to replace one of the machines. When I installed LR on the new PC I received the message that I had exceeded the 2 installations and that I needed to "deactivate" one of the prior computers before I could proceed with this new installation.

The proper term Adobe should have used in the warning message is "Sign Out". I reconnected the old PC to the internet, started it's copy of LR, then performed Help/Sign Out. I never saw anything labeled "deactivate" and I never had to contact Adobe support.

[johnb47456481]

How to contact ADOBE support?  There are no phone numbers, no email addresses, etc. on their web site.  When I click on the help link, it actually logs me out and sends me to some random screen from which I cannot log in.  

I have the same problem... an incorrect error that says "the serial number is already in use by the maximum allowed computers".  The maximum for my subscription is 3.  I'm using it on 1 after uninstalling it on all others.  Can anyone from Adobe provide some decent support?

[John T Smith]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

Unfortunately, merely unistalling does not de-activate the license from that machine.

You will no doubt need to contact Adobe and ask for an activation count reset.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/products

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html