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mac Pro M3 chip OS 14 can't download CC desktop Apps error 1 keeps showing no matter what I do

New Here ,
Nov 11, 2023 Nov 11, 2023

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Hi community! 

I've tried everythig but when starting to douwload any of the cc suite Apps error 1 keep showing up. 

I run migration asisistant to transfer everything form my old Air (Intel) to this one, the apps (Indesign/ Photodhop/premiere) were already disinstalled except for adobe pro and crative cloud desktop app, that were copied to new mac, which I uninstalled as first thing.

This is what I  have already tried to solve the error:

- created new local admin user account to dowload it for there https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

- controlled and fixed connetivity issues https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

- run Creative Cloud Cleaner Tool. Followed all the steps at this page https://helpx.adobe.com/it/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

- run tests abour Adobe server connection at this page https://helpx.adobe.com/it/x-productkb/policy-pricing/activation-network-issues.html

- I installed Rosetta 2 through Terminal 

 

Still after all this I can't dowload CC App and I really need to get work done.... I'm in desperate need of help!! Thank you 

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Nov 11, 2023 Nov 11, 2023

migration assistant often fails with adobe apps.

 

the best solution is to restore your computer to prior to the use of migration and properly install adobe apps.

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a comp

...

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Community Expert ,
Nov 11, 2023 Nov 11, 2023

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migration assistant often fails with adobe apps.

 

the best solution is to restore your computer to prior to the use of migration and properly install adobe apps.

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Nov 11, 2023 Nov 11, 2023

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Thank you very much!

Would yu be so kind to direct me to a page with the steps to restore the computer prior to migration Ass?

 

Thanks again!

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Community Expert ,
Nov 11, 2023 Nov 11, 2023

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that's a mac setting.

 

https://support.apple.com/en-us/HT212749

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Community Expert ,
Nov 11, 2023 Nov 11, 2023

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p.s. if you have non-adobe stuff on your older computer that you want to migrate, uninstall (properly) adobe from the older computer, then migrate to your restored new computer.  then, on your new computer, install adobe apps using the cc desktop app.

 

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