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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
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do you have an education, teams or enterprise subscription?
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a minha assinatura é de estudante
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if your school manages your subscription, contact your administrator, https://helpx.adobe.com/enterprise/kb/contact-administrator.html