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Message d'erreur 12013 : que faire ?

New Here ,
Feb 01, 2024 Feb 01, 2024

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Bonjour, 

Hier soir j'étais tranquillement en train de travailler sur la suite adobe et d'un coup, tout mes logiciels se sont fermés. Maintnenant quand j'essaie de les rouvrir, j'ai toujours ce message : 

Capture d’écran 2024-01-31 à 19.42.35.png

 

J'ai essayé de mettre mon mac a la dernière mis à jour (j'ai un macbook pro M1 max 32go). Desinstallé puis reinstallé créative cloud mais malheureusement j'ai toujours ce message d'erreur. Je précise que ma wifi fonctionne très bien et que l'horloge de mon mac est reglée correctement 

Si quelqu'un peux résoudre ce problème, ce serait génial ! 

Merci d'avance

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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@THIBAUT34753902sore 

 

please don't post duplicate messages. 

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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