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Message from Apple that can't check download for malicious software

New Here ,
Jul 23, 2021 Jul 23, 2021

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I just purchased a new Macbook Pro and purchased photoshop lightroom monthly subscription and when I try to download the apps I get this message from Apple:

“Photoshop Installer” can’t be opened because Apple cannot check it for malicious software.

What do I do?

 

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Creative Cloud , Installation , New user

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Community Expert ,
Jul 23, 2021 Jul 23, 2021

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Did you buy a LR plan directly from Adobe?

 

Does your computer meet the system requirements to run Creative Cloud + OS + LR?

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Assuming yes to all of the above, first download & install Creative Cloud Desktop App. NOTE:  You need a computer user profile with administrative level permissions to install software.  See link below for details.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 20, 2022 Aug 20, 2022

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I have the exact same issue.  Problem with the supplied solution is that the CC Desktop App has the very same install issue!

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LEGEND ,
Aug 21, 2022 Aug 21, 2022

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This sounds like it is an old installer. What web page did you download it from?

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LEGEND ,
Aug 21, 2022 Aug 21, 2022

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PS some people find they have to right click on the installer and choose Open. Instead of double click. Worth a try. 

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