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Microsoft "removed" my Photoshop CS6 Extended

Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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I made a terrible mistake and re-installed Windows 10.............a full new install.  (long story.....too long)  When it was all over, Microsoft left a nice pretty little link on my desktop with a list of about 150 apps and programs they'd removed.  I'm practically losing my mind getting it all back in place.  One of the programs they deleted was my Student and Teacher Edition of CS6 Extended.  I can't fina a place to download it again.  I've got all my paperwork with Serial Number and Redemption Code....................only I can't find a place to use them!  I really need this program for the class I teach.  Can someone please help me?

 

Chris

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correct answers 1 Correct answer

Community Beginner , Nov 20, 2021 Nov 20, 2021
Finally found an email address for Adobe Customer Service that worked and they were able to solve my problem.  All is well now.

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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New Here ,
Nov 20, 2021 Nov 20, 2021

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@Christopher7890 

I think You have cleaned installed windows 10 due to which you are facing this issue

https://kayaksinsider.com

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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As far as I know, your education serial number will not work with the commercial version that may be downloaded at the prodesign link, only the special download that you were given in your original notice

 

For anyone else who reads this...

IF/When you have a download, be sure to copy it to AT LEAST one external device
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number if you have a serial number program

 

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Community Beginner ,
Nov 13, 2021 Nov 13, 2021

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I have the original Receipt from Best Buy, the Redemption Code as well as the Ser #.  I just need to know where to go to download the program.

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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The prodesign link you were given is the only possible way... since nobody here has a link to the special education download

 

If what you download from the prodesign link doesn't work, your only option is to see if Adobe still has a link

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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Finally found an email address for Adobe Customer Service that worked and they were able to solve my problem.  All is well now.

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