Misleading sales tactics

[atarikid]

I took out a trial for photoshop and after effects. 

Upon trying to cancel the account I am unable to do so unless I pay over £80 in cancellation fees for each programme??? 

I did not sign up for a yearly subscription yet the customer service rep I spoke to says I did? 

I was in the free trial stage of this. 

I am appalled and shocked. 

I request a cancellation of both these products with zero payment from myself. I have not signed up for any yearly subscriptions!!! 

[Nancy OShea · Accepted solution]

After 7 days, a trial reverts to a paid plan unless you cancel it.   Please log-in to your Adobe Account below to see exactly what and when you ordered.  

https://account.adobe.com

This is a user-to-user community.  As fellow product users, we we can't cancel anything for you but you can.   See links below for details.

Cancel Adobe trial or subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Adobe Subscription and Cancellation Terms

https://www.adobe.com/legal/subscription-terms.html

[atarikid]

I did cancel it!

Then it offered me to have 3 free months. Which I decided to take but it did not say it would automatically turn into a yearly subscription!!

I can't even change the plan to a monthly and cancel it that way. 

I cannot at all afford this £40 per month on programs I'm not using. 

It was entirely misleading and frankly wrong! 

What can we do to rectify this? 

[Tacafy大尉]

It means that you have a free period of 3 months, but this does not mean that you have extended your free trial. Can you continue to use it for 3 months during the annual contract period? This is an example of a cancellation fee.
However, if you say that the explanation was insufficient, it can be said that Adobe also has non-existence, so why not check with support again. (100% guarantee is not possible)

[Nancy OShea]

When did you order?

When did you cancel?

Did you receive e-mail confirmation that you cancelled?

[atarikid]

I took out the free trial in August
I cancelled it also in August 
And yes I got the email confirming my cancellation

[Nancy OShea]

If you cancelled within the 14 day grace period, there is no  cancellation fee.  Contact Adobe Customer Care via online chat and show them your cancellation e-mail.

https://helpx.adobe.com/contact.html