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Missing Adobe User Info (windows) credential

New Here ,
Oct 11, 2022 Oct 11, 2022

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Hi,

I´ve searched in the Adobe community forum but couldnt find a proper solution.

 

I have an Adobe (free plan) account with my personal email address.

And I was using adobe apps (paid plan) with my work email address and recently (due to Adobe CC issues) we replaced my work email address by my personal one on our work Adobe account plan.

 

Now for some reason, Adobe cc app does not recongnise some of the installed apps, and missing updates.

 

I went to this solution, but I don´t seem to have a Adobe User Info credential (windows 10), only the Dummy Adobe Credential.

 

Any solution?

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correct answers 1 Correct answer

New Here , Oct 18, 2022 Oct 18, 2022

Thank you. I ended up installing all softwares again and it fixed.

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Oct 18, 2022 Oct 18, 2022

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Thank you. I ended up installing all softwares again and it fixed.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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sorry you worked your way down the list to that point, but glad it's working, now.

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