Monthly payment

[hannahkwli2903]

Do anyone know that monthly payment is charged 5 days earlier of subscription date? For example, if subscription date is July 15, 2017, next charge date will be August 10, 2017. However, I cannot find such term in any document.

[John T Smith · Accepted solution]

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[hannahkwli2903]

I am not asking for Adobe support. I just want to comment in open forum.

[Sheena Kaul]

Hi Hannah,

I have checked your account and I apologize for the workflow as I see that you were charged earlier than the actual date.

I have escalated the concern to get the details about the charge so that I can update you.

Appreciate your patience.

Regards,

Sheena

[Sheena Kaul]

Hi Hannah,

I have got the information below:

Digital River charge customer five days before the plan expiration date for the first payment and thereafter you will be billed on the usual date.

Example: If subscription order is placed on tenth, then the “Plan Renewal Date” will be fifth of the next month. Going forward customer is charged on every fifth of the month for their subsequent renewals.

Let me know if this helps!

Regards,

Sheena

[hannahkwli2903]

Dear Sheena,

Thanks for your reply. I would like to have the following points to be clarified:

1. Is Digital River a collection agent on behalf of Adobe?

2. The interest earned monthly, for the period from collection date to renewed date, is income under which companies? Compareone to little amount of my from individual customer, this is a huge amount of income from all customers;

3. Do Adobe know such arrangement?

4. I do expect such kind of arrangement should be explicitly stated in Legal subscription terms.

Regards,

Hannah

[Ani*Adobe]

Hi there,

Digital River is an Adobe-approved reseller and provides services in many countries.

See - Countries served by Digital River, an Adobe-approved reseller.

^Ani

[arnea81525450]

Hi Hannah,

I'm being charged more for this month of August, I happened to used my laptop when my desktop was being repaired. So can you please make changes to my bill, I got my desktop back and I have removed "Kerygma" from my account already?

Regards,

Arne

[Ani*Adobe]

Hi Arne,

Please contact Adobe customer care for any billing related queries.

^Ani

[kglad]

here are the subscription terms, Legal subscription terms | Adobe

[hannahkwli2903]

Non-sense just throw the terms to us. You just show us that there is NO such term to charge 5 days earlier than monthly subscription date.

[kglad]

i'm not an adobe employee though i don't really think that, if i were, that would give you the right to be impolite.

[hannahkwli2903]

If you don't understand my comment, please let those understood reply.

[hannahkwli2903]

I am not asking for Adobe support. I just want to comment in open forum.

[Joanne5DC5]

What will my monthly payment be