• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
8

More tools components are being installed. We'll let you know when you can use this tool

Explorer ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

I have a 2 yr old Laptop, Lenovo.  Windows 10.  I just "installed" Adobe Acrobat Pro Thursday and there is an issue with some installations. I get the message "more tools components are being installed. We'll let you know when you can use this tool".  Also "There were some installation issues.  We're trying again". This has been happening since last Thursday.  I stopped the antivirus program and am using Google Chrome.  I cannot edit/rotate my PDF files, which I can do in Paperport with no problem.   Also, I've changed my account name, but in the virtual assistant, it still shows as the first one.  Virtual Assistant is a joke and doesn't understand what I'm trying to tell it, OR it takes you to your website anyway, so why bother with that?

TOPICS
Installation

Views

3.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

Make sure your computer meets the minimum CPU & GPU requirements to run Creative Cloud apps & services.

Most Creative Cloud apps work on these operating systems:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/acrobat/system-requirements.html

 

Resolve Network Connection Errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

Thank you for your suggestions, it is a 22H2.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

what acrobat version or is it a current subscription version?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

As I stated before...........It's the latest version, which would be current.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

then use the cc desktop app to uninstall (including preferences), restart your computer and then reinstall.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

thanks, I'll try that and let you know.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

sounds good.  (and make sure you remove preferences - that's key.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

I've re-installed Adobe and it seems to work, even though it still shows the same message with installation issues. I don't know where the preferences are.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

when uninstalling you'll be given the option to remove preferences (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

When I re-installed, it did say it require an uninstallation, and then it copied over the old files and added new files.  So it MAY be good.........

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

if everything's working, leave it.

 

otherwise, again: 

 

use the cc desktop app to uninstall (including preferences), restart your computer and then reinstall.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

Thank you for your recommendation!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

LATEST

@Cathy McInnis 

 

you're welcome.  keep us posted if the problem recurs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines