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Moving Adobe CS from old to new computer

New Here ,
Feb 13, 2025 Feb 13, 2025

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I recently bought a new computer and need to transfer my Adobe Creative Suite programs and files to the new computer. I am unable to access my account, but have all the info (I believe) I need to get on. Any suggestions much appreciated.

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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do not transfer.  properly install using the installation file and serial number.

 

if your cs version is cs, cs2, cs3 or cs4 you cannot activate it.

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

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Ruth, congratulations on purchasing your new computer. Please see https://adobe.ly/41f18Wo for information on how to locate and download the software from your account. I would also recommend bookmarking and reviewing https://adobe.ly/4hZGNtT which discusses managing any remaining activations for Creative Suite in 2025. ^JW

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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As well as needing to install using your install program and serial number (which, as has been said, will not work for CS4 and earlier) you MUST DE-activate the program on the old computer as your first step

 

You are given TWO activations for serial number programs, so you must ensure that your program is properly de-activated on the old computer to be able to activate on the new computer

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