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moving programs to new pc

New Here ,
Feb 21, 2025 Feb 21, 2025

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Questions or instructions about moving programs from old PC to new PC.
Background:
In 2015 I bought Photoshop Elements v13
serial no. <Removed by Moderator> and
Premiere Elements 13
serial no.<Removed by Moderator>
I downloaded them to my new PC but can't open them.
It is not possible to copy the link you provide in login.??
I can use the or-code but then I log in via my mobile phone but that is the PC I have to log in from.
Can you send me a link or instructions.
Kind regards John Overgaard

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Adobe Employee ,
Feb 21, 2025 Feb 21, 2025

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John, sorry you are unable to open Photoshop or Premiere Elements 13 on the new computer. What error messages do you receive when you try to open them? How did you download the software to the new computer? For more information on registering Adobe software and downloading the installation files see https://adobe.ly/41s8dDd. ^JW

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Community Expert ,
Feb 21, 2025 Feb 21, 2025

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This is a public forum, not Adobe support

 

Do NOT put private information in a public forum

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Community Expert ,
Feb 21, 2025 Feb 21, 2025

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Do you have the original installation disks & serial numbers you received at purchase, and an optical reader (DVD/CD) drive?

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Feb 21, 2025 Feb 21, 2025

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Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

 

>Elements v13... I downloaded them to my new PC but can't open them

 

If you mean downloading, where did you get those VERY OLD programs from?

 

If you mean installing, what install files did you download?

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