Multiple programs installed

[JEGS]

Hello again,

This is killing me.

Since the possibilities for continue on the old thread is gone here we go again.

I see duplicates in the list of installed programs in File Wiever. Sometimes when I try to open a INDD or AI file from the file wiever CC 2018 tries to kick in but it just stops at: "validates software license" and it does not get through. It is stuck in a loop. I need to open CC and start the program from the list. I find this irritating.

Is it because I have two accounts? "Yes, it is". No its NOT. I have recently deleted the account I never used. Adobe helped me with that. Thanks. But now I see in the file wiever I have Photoshop, InDesign and Illustrator fully installed on the computer. But they dont work. I can't se them in the list of installed programs in "settings and stuff" that could be uninstalled. AND I unistalled them in the Creative Cloud app too. Everthing. But the files are still there in the file wiever. So I installed Illustrator again, I need to work. But every now and again this stupid loop of "validating-sh.." is going on. How is this supposed to work? A year ago tech support from India was running my computer for 2 hours without solving the problem. They used some CC account super duper program to manage the mess. But no no... As you can tell, this really disturbs me.

Help please. Thanks!

Thanx for all input!

// Johan

[kglad · Accepted solution]

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

[JEGS]

Hi kglad, I have tried everything. All those steps...

"The Creative Cloud computer program is required for the Creative Cloud applications to work properly. Do you want to continue with the uninstallation?" Uninstall / Cancel

I've tried both. Can't tell which is best. The Cleaner Tool generate a Log File on a location that does not exist. C:/Users/Pauline/AppData/Local/Temp/Adobe Creative Cleaner Tool.log

This is the correct location:

C:/Användare/Pauline/... ("Användare" is "User" in english)

But the the log ended up here:

C:\Windows\Temp\CreativeCloud\ACC\ACC.log

Now its history since 2015 is gone due to I did a full clean as an admin with the clean tool. The only log from today is here again. The clean tool process ended with some "ERROR". It didn't say what kind of error. *bummer*

One good thing is that Adobe icons PS, Ill and InD was showing "00 days remaing of the trial period" if I click on one of those in the Windows menu. Is that just because I'm on as an admin? But just a short period of time; now the loop is back. *sigh* I tried trial period looong ago. Now I have payed "full monty" a couple of years.

I Installed CC App again: "Felkod P81" ("Felkod" is "wrong code") It seem to work but there are some stuff going on over here. Im installing InD App again, need to work a while... 

[kglad]

you should the directions in my message meticulously. a p81 error means another installer is running and that won't happen if you restart your computer.

[JEGS]

Hi again, I read your instructions very thoroughly. The computer has ben restarted a number of times.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Nancy OShea · Accepted solution]

Use the Adobe Cleaner Tools to wipe old programs off your system followed by a clean re-install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[JEGS]

Hi Nancy_OShea! Can you read the log file the Cleaner Tool generates? It doesn't say me anything really. And it´s too long to post here. Email it to you maybe?

[JEGS]

I have tried to clean application by application AND cleaning the whole thing all at once. It does not do any difference. Someting is wrong since there are some wheird messegae in the end. How do i get rid of those old trial version of PS, Ill and InD? I believe these are causing my headace.

[Nancy OShea]

Maybe it's time to format your hard drive and start over with a fresh OS installation.

[JEGS]

Yes, soon it feels like this is the best solution after all.

[Guest]

Bonjour, j'ai aussi ce problème d'installation 2018 2019 2020 installés sur mon ordinateur. Dommage que tout le forum soit en anglais...

[Guest]

mais je viens de constater qu'il est possible d'utiliser la traduction, merci.