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My account expired and I updated payment info but I still can't use Id or anything. I'm not sure what to do.

New Here ,
Apr 14, 2016 Apr 14, 2016

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The card I had on file expired and my account stopped. I updated the payment info and now I can't use anything. What happened and what should I do?

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correct answers 1 Correct answer

Community Expert , Apr 14, 2016 Apr 14, 2016

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scri

...

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Community Expert ,
Apr 14, 2016 Apr 14, 2016

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Please help!

We bought Premiere and In Design, but unfortunelly my boss had only his name on her account, and now his name is on invoice. She later typed company name on his profile, but this is not changing invoice of course. We need to fix it for good Company name and adress.

Invoice number is: ***************R

and company data which should be on invoice are:

Company name: 
Tax number: 
Adresse: 
Tel: 

thank you, (Details removed by moderator)
Best regards

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi, 

I understand that you wish to change the details on the invoice. Please get in touch with our support team for help. 

You may contact support here:https://helpx.adobe.com/in/contact.html

 

Regards 

Kanika 

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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LATEST

if you have a teams or enterprise subscrition:

 

use this info to edit your invoice, https://helpx.adobe.com/enterprise/using/manage-invoices.html

 

if that fails to help, contact adobe support: open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

==============================================

 

if you have an individual subscription, use this info to edit your invoice, https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

 

if that fails to help, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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