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My Adobe Illustrator product key has been stolen

New Here ,
Dec 08, 2018 Dec 08, 2018

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Hi, as the title, my product key has been stolen. Is there any chance I can reset my key?

Thanks a lot

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correct answers 1 Correct answer

Adobe Employee , Dec 10, 2018 Dec 10, 2018

Moving this discussion to the Downloading, Installing, Setting Up forum.

Laufungflorence, which version of Illustrator are you attempting to install and use?  In what way has your product key for Illustrator been stolen?  Does someone have access to your account at http://www.adobe.com/?  Please verify if Illustrator is registered to your account by following the steps listed in Find your serial number .

If you are receiving an error message then please post the exact text of the error message to

...

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Community Expert ,
Dec 08, 2018 Dec 08, 2018

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Will be difficult on a weekend, but I have alerted staff.

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Adobe Employee ,
Dec 10, 2018 Dec 10, 2018

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Moving this discussion to the Downloading, Installing, Setting Up forum.

Laufungflorence, which version of Illustrator are you attempting to install and use?  In what way has your product key for Illustrator been stolen?  Does someone have access to your account at http://www.adobe.com/?  Please verify if Illustrator is registered to your account by following the steps listed in Find your serial number .

If you are receiving an error message then please post the exact text of the error message to this public forum discussion, Laufungflorence.

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