Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

My Coworkers account is blocked

New Here ,
Jan 29, 2020 Jan 29, 2020

I made an account for my coworker with his e-mail adress but had to delete it later. Now i need to do it again but  if i try to make a new account with the same e-mail it says that an account with this e-mail already excists. If i want to log in with this e-mail it says that this account is temporarily blocked. My Coworker only has this one e-mail he can use for work. What can i do?

265
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 30, 2020 Jan 30, 2020

You will have to contact Adobe's customer support directly. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 30, 2020 Jan 30, 2020
LATEST

Why did you have to Delete it?

Once you create an Adobe ID, even if you never use it, there is no reason to delete it. That is unless you never ever plan on using that account again.

 

As above you need to contact adobe directly.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines