My Photoshop wont download even though my Drive has 500gb free,

New Here ,
Apr 26, 2022 Apr 26, 2022

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my photoshop stops downloading at 10% despite me having changed the download destination to my D:drive. Also, when i press the error log, it claims 0 bytes are availible?

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Creative Cloud , Installation

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Brooke, how much space is available on the C: drive?  There needs to be sufficient space on the drive containing the operating system for the download and install process to complete, even when choosing a custom install location.

 

Are you installing Photoshop CC on a computer and network that you own and maintain, Brooke?

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Yes, of course I own the computer. I also have 2gb on my C:Drive

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Thanks for the update, Brooke.  I would recommend you check the installer log to see if any additional insights can be provided from the error itself.  Disk space errors are almost always accurate, so something is preventing the installer from seeing the available disk space.  

 

Please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html for information on locating and interpreting the errors within the log files.

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LEGEND ,
Apr 26, 2022 Apr 26, 2022

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"Yes, of course I own the computer." Not a silly question. Many people install on a computer owned by their employer, and this can cause problems.

 

2GB is nothing like enough to do anything at all. You need tens of GB free at least, wherever you install the software.

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