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My PS Elements got a bug in it on downloading and it won't open

New Here ,
Jan 19, 2022 Jan 19, 2022

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When I downloaded my PS Elements 2021 there was a connection loss on the wifi and evidently it did not load corectly. When I sign in it just keeps recycling the sign-in and never opens.  What do I do so I can use it?

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Community Expert ,
Jan 19, 2022 Jan 19, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to theDownload and Install forum so that proper help can be offered.

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Community Expert ,
Jan 19, 2022 Jan 19, 2022

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Uninstall, download it again, and install again.

You may need to use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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