My serial number for CS6 is no longer working. What on earth do I do?

New Here ,
Jun 25, 2015 Jun 25, 2015

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My serial number for CS6 is no longer working. What on earth do I do?

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LEGEND ,
Jun 25, 2015 Jun 25, 2015

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What error message do you see when you try to use it?  What software package does this involve... are you sure you are trying to install the correct package?  Are you sure you are using the correct serial number?

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New Here ,
Jun 25, 2015 Jun 25, 2015

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New Here ,
Aug 06, 2022 Aug 06, 2022

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I bought Adobe Design andWeb Premium in 2013. I have used it many times over the years. I decided to use the photography software from CC for the last 3 years. Now when I try to rinstall cs6 it only shows3 programs in creative Cloud Manager and will not allowany of them to open. Can some one pleasehelp. My serial number isthe one I copied from my account on Adobe because I bought thedigital downloasd.

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Community Expert ,
Aug 06, 2022 Aug 06, 2022

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As soon as you install any part of the Cloud, even a trial, it replaces your program management system
-if you plan to keep using a serial number program you should NOT install a Cloud program, not even a trial
-Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas

 

What MAY work is to remove everything Adobe and then only install CS6

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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