my subscription got canceled but still monthly amount debited from my account

New Here ,
May 23, 2017 May 23, 2017

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Hi,

earlier i was having 1 year subscription for Adobe Premiere Pro CC (one-year). this month 23rd may 2017 renewal date, but last month 24th April 2017 i had a chat with Adobe chat support and i requested them to don't renewal the above product subscription. they cancel the renewal,

i have a reference mail about that and chat info also, But today 23rd May 2017 from my account monthly amount got debited.

This is really bad experience from company lie ADOBE.

for reference below case number 0221826201 which i had a chat

Regards,

VenkataRamarao N

[Moved out of the forum comments forum (which is for issues pertaining to these forums themselves) and into a Creative Cloud forum - moderator]

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Adobe Employee , May 23, 2017 May 23, 2017
Hi Ram,I apologize for the trouble and the experience with the support.Thank you for providing the case reference number as I was able to review the chat you had and it confirms that the subscription was canceled successfully. However, it seems to be a technical glitch which can be rectified.I am escalating the case to the concerned team so that they can contact you and fix the issue for you.Appreciate your patience.Regards,Sheena

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Adobe Employee ,
May 23, 2017 May 23, 2017

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Hi Ram,

I apologize for the trouble and the experience with the support.

Thank you for providing the case reference number as I was able to review the chat you had and it confirms that the subscription was canceled successfully.

However, it seems to be a technical glitch which can be rectified.

I am escalating the case to the concerned team so that they can contact you and fix the issue for you.

Appreciate your patience.

Regards,

Sheena

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New Here ,
Jan 26, 2022 Jan 26, 2022

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I have the same problem. My subscription got cancelled but still monthly amount is trying to debite from my account but they couldn't because I don't have money in my accout. Can you help me get red if this problem? 

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