My subscription renewed automatically even i don't have money in my bank acount

[Ayoub Hinani]

My subscription renewed automatically, but the problem isn't there the problem is that actually i don't have money in my account to pay the subscription and i found that all my programs started usually working even i don't have money to renew.

[Test Screen Name · Accepted solution]

You will have to pay the money, you promised to do this when you accepted the contract. You should contact Adobe immediately to find out your options, since otherwise the debt can get larger and larger, and result in legal action.

WARNING: Adobe will NOT contact you; beware of criminals pretending to be Adobe.

[kglad · Accepted solution]

automatic renewal is the default.  you need to cancel if you cannot pay or do not want to pay for a subscription.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...