• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Não foi possivel sincronizar.

New Here ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

Olá, instalei um SSD novo na minha máquina e quando fui instalar o app de desktop da CC houve um erro que não encontro solução. Já tentei reinstalar, limpar todos os arquivos com o Cleaner e mesmo assim o mesmo erro ocorre. Estou impossibilitado de trabalhar pois não tenho como instalar os softwares. 

Print da mensagem de erro:

GrupoTLFMarketing_0-1664220961714.png 

A rough translation would be: "Unable to syncronize. Install the syncronization component and try again. Error code: 304"

Views

50

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Sep 26, 2022 Sep 26, 2022

for everyone seeing error 304: you need the correct installer. the automated download page may not be accurately detecting your os version so you should hand select the correct installer. before doing that, prep your computer by cleaning the adobe files already installed by the incorrect installer.

 

here are the steps again,

 

if it's installed, uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

...

Likes

Translate

Translate
New Here , Sep 27, 2022 Sep 27, 2022

Thank you very much, turns out the only thing that I haven't done was updating the OS and that was the very thing that made it work. 

Likes

Translate

Translate
Community Expert ,
Sep 26, 2022 Sep 26, 2022

Copy link to clipboard

Copied

for everyone seeing error 304: you need the correct installer. the automated download page may not be accurately detecting your os version so you should hand select the correct installer. before doing that, prep your computer by cleaning the adobe files already installed by the incorrect installer.

 

here are the steps again,

 

if it's installed, uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

 

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

check for, and if available, update your os

 

restart your computer (don't skip this)

 

reinstall the cc desktop app, using the correct (for your os) link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 27, 2022 Sep 27, 2022

Copy link to clipboard

Copied

Thank you very much, turns out the only thing that I haven't done was updating the OS and that was the very thing that made it work. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 27, 2022 Sep 27, 2022

Copy link to clipboard

Copied

LATEST

good to hear!  (and thank you for that info!)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines