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Não recebimento de produto

New Here ,
Jun 09, 2024 Jun 09, 2024

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Olá, comprei um produto on line há 3 horas, fui bem atendido por chat humano, superacessível, paguei por pix. Ainda não recebi o produto no e-mail, conforme orientado no chat. Além disso, a Adobe não reconhece minha conta e não identifica o pedido. Também não consigo mais ctato pela Adobe, chat robô, msgs repetitivas, sigo no anonimato. É assim mesmo? Pegadinha? Fui enganado? Podem me orientar?

 

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.




<"moved from using the community">

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Community Expert ,
Jun 09, 2024 Jun 09, 2024

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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