Nécessité de se reconnecter sans cesse avec validation adobe account

[eric@pixelathome.com]

bonjour à tous

je demande ici car adobe est incapable de résoudre mon problème

j'ai un abonnement formule complète, je suis connecté depuis près de 2 ans aux services et ne rencontre ce p***** de problème que depuis quelques semaines.

windows 11, mis à jour. machine à jour.

régulièrement, quelle que soit l'appli lancée, un message m'indique à l'ouverture que je dois m'identifier. Ce que je fais donc, encore et encore, en utilisant adobe account pour approuver la demande.

Une fois la demandé approuvée, la fenêtre disparait puis une autre fenêtre s'ouvre en disant qu'ils n'ont pas pu vérifier l'abonnement... je dois donc quitter l'appli. Parfois, une fenêtre s'ouvre également et me dit que mon abonnement fait apparaitre 3 machines enregistrées alors que seules 2 sont acceptées : la 3è (delta) est l'identique de la 2è (lambda), à la différence que la deuxième (lambda) était sous windows 10 et que la nouvelle (delta) est sous 11...

et il ne m'est pas possible d'accéder à une sorte de tableau de bord qui permettrait de supprimer la fameuse machine désuète. D'autant plus que ce message affiche qua la machine "lambda" était connectée il y a 17h, alors qu'il y a 17h, je travaillais sur cette même machine, mais "delta"....

bref, je recommence sans cesse...

dernièrement, adobe m'a suggéré un utilitaire cleanertool qui permet de nettoyer en profondeur TOUTES les applis.

ce que j'ai fait. ça eu l'air de fonctionner... mais juste un temps... et ça recommence, sans cesse !

j'en ai ras la casquette, surtout au tarif facturé. cela fait 3 fois que j'utilise cet utilitaire pour un résultat inefficace au possible.

et non seulement, je dois réinstaller l'ensemble de mes applis, mais en plus, les préférences des applis sautent, les extensions éventuelles doivent être à nouveau installées... bref, c'est carrément saoulant.

d'autant plus, comme je l'indiquais, qu'adobe ne semble vouloir régler les problème que par chat...

Une réelle solution ?

Merci

[eric@pixelathome.com]

voilà... après une redémarrage de mon poste, un nouveau message

merci de l'aide

[kglad]

your screenshot shows what's expected.  your win 11 and other computer are signed in and your win 10 computer is signed out.

so adobe cc should be working as expected on both your win 11 and other computer.

now, if you see the sign in prompt on your win 11 computer, take another screenshot of signed in computers, sign in on your win 11 computer and then take another screenshot from your account page.

embed both screenshots in another message.

[eric@pixelathome.com]

I don't think you understood.
On my screenshot is therefore displayed 3 machines. The middle one poses no problem (and I only use acrobat). Machines shown left and right are the same machine. But every time I come across, adobe tells me that I'm already logged into one (or the other) No distinction of OS or whatever.
You can see that I was connected to the machine on the right 24 minutes ago, so it's the same...

How can we access a space allowing to "delete" definitively the imaginary machines that adobe created for me?

[kglad]

i understand, so far.

 you failed to understand me, so i'll go slower.

currently, the  win 11 computer is signed in, correct?

and everything adobe is working on your win 11 computer, correct?

[eric@pixelathome.com]

indeed, windows 11 works and there, I manage to use the services.
Yesterday it was the same, but this morning I had to reconnect because an "other machine" was connected (the one indicated on the right in the screenshot)
Thanks

[kglad]

ok.

and that was the point of my first post. IF that happens again, (your win11 is signed out and your no longer existing win 10 computer is signed in) take another screenshot showing that.

[eric@pixelathome.com]

Hi

I'm fed up with the adobe cap!!!
every day i get this damn adobe account verification request message
every day I get this message indicating that 3 machines are connected while two of them are ABSOLUTELY the same machine
every day, adobe SUDDENLY tells me to quit the app I'm working on because it exceeds my machine quota
all (even though I've been working on it for 3 hours)
AND EVERY DAY, I find myself unable to use my adobe apps!!!
Impossible to say once and for all to your pesky servers that these two so-called machines are the same??
I'm frankly fed up, I can't get anywhere, I'm not moving forward, that's my fatigue!!!!
is someone in your house going to wake up and solve their customers' problems or do you have to call on your forums again and again???

[kglad]

these are user-to-user forums.  ie, i'm not adobe.

in addition, being rude isn't going to speed the solution to your problem.

[eric@pixelathome.com]

I never claimed or insinuated that you were from adobde. Then, I share my feeling more than annoyed vis-à-vis Adobe which remains totally foreign to this kind of situation.

[kglad]

do you currently have any problem?

[eric@pixelathome.com]

at this moment, no... I use several adobe products without worry...
but as I indicate, tomorrow this may no longer be the case. Sometimes it's also coming out of standby that generates this sort of reset of my license and all the problems that run...

[eric@pixelathome.com]

I spoke too soon...
I quit illustrator, no more open app...
I launch in-design and there, asks for verification again, message saying that three machines are connected and message saying that adobe cannot verify my subscription
result, I end up deleting my apps again and again
how do you keep calm??

[Jeffrey_A_Wright]

Eric, sorry you are encountering so many problems managing the activations for Creative Cloud on the computer running Windows 11. The behavior you described is quite unusual and usually occurs because the licensing files on one or more of the computers are being repeatedly damaged. Please follow the steps listed in https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html to remove any Adobe-related licensing files. If the problem reoccurs, then I would recommend reviewing the settings for any installed anti-virus, system utility, or disk optimization software. The software is likely also installed on the other computer, so that may help you track down a list of possible suspects.

Alternatively, you can begin a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to connect with a member of our support team for assistance.   I would recommend you also bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html as you will need to make updates to your support case if the problem is affecting both the Windows 10 and Windows 11 computers.