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need help installing PH Elements

New Here ,
Nov 20, 2021 Nov 20, 2021

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I get to 9% of installing PH Elements and get a vcruntime.dll and msvcp.dll files are missing, reinstall.  So I try it again and again get to 9% and a vcruntime140.dll and msvcp140.dll files are missing.  I have tried downloading from different browsers, turned off firewalls, etc.  It just gets to 9% and the error message just  varies between the before mentioned missing files.

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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That is a Microsoft problem, so you need a Microsoft solution
Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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New Here ,
Nov 20, 2021 Nov 20, 2021

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I can't find anything more recent than 2015 and Windows 8 to download.  This is a brand new machine with windows 10.  I don't want to dumb it down. Where would I find those files?

 

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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Did you see this at the 2nd link I posted?

 

Visual Studio 2015, 2017, 2019, and 2022

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