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Need help with deactivating Photoshop CS5 on dead hard drive

New Here ,
Aug 28, 2024 Aug 28, 2024

Hard drive died. Replaced it. Now I cannot deactivate it so I can reinstall on new computer. Please help.

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Community Expert ,
Aug 29, 2024 Aug 29, 2024

If the hard drive died, there won't be a way for the server to see that comptuer as active for you to complete the deactivation process. Your only hope is that you didn't use up both activations and you can use the second activation on the new computer. This is assuming you can re-install as depending on your OS, you may not be able to install CS5 on the new computer. 

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Community Expert ,
Aug 29, 2024 Aug 29, 2024
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there's no work-around for deactivating without the same hardware.

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