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Need help with stolen laptop and user profile

New Here ,
Mar 25, 2019 Mar 25, 2019

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Help me please

I am from Russia

My laptop was stolen

I don't remember how to enter my profile

Remove my credit card [number removed by mod] from all profiles

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Mar 26, 2019 Mar 26, 2019

First: your Adobe id is your e-mail. You only need to know your password.

Second: to access the more private data of your account you are asked to sign in with your password.

Third: you can change that password using your Adobe id.

Forth: I would simply block the credit card as there is a great chance that you did not only use it with CC but also with different products.

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Community Expert ,
Mar 25, 2019 Mar 25, 2019

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Branched and moved to Adobe Creative Cloud

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Community Expert ,
Mar 25, 2019 Mar 25, 2019

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You must contact support team and ask for help

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Community Expert ,
Mar 25, 2019 Mar 25, 2019

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This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

This is a public forum, not Adobe support, please do not post personal information

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Community Expert ,
Mar 26, 2019 Mar 26, 2019

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LATEST

First: your Adobe id is your e-mail. You only need to know your password.

Second: to access the more private data of your account you are asked to sign in with your password.

Third: you can change that password using your Adobe id.

Forth: I would simply block the credit card as there is a great chance that you did not only use it with CC but also with different products.

ABAMBO | Hard- and Software Engineer | Photographer

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