• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Need Serial Numbers assigned to new account

New Here ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

Somehow Adobe deleted the account my serial numbers were tied to Adobe Premiere Elements 15 and Adobe Phoshop Elements 15. I need to get them on a new account so I can use them. I called support and they told me to post here.

TOPICS
Activation

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

I already know the serial numbers. The adobe account the serial numbers were tied to no longer exists. I didn't delete it so I'm not sure how that happened. The problem is, since the account is deleted and the serial numbers are tied to that account, when I tried to register the serial numbers to a different account it tells me they are already in use. It does me no good if they are in use with a delete account. I need to transfer the serial numbers from a deleted account to a working account so I can use the products I paid for.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

you only need the serial numbers, the installation files and a compatible computer.  registration is no longer possible or needed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

Where do I get the installers for those two products? when I go here : https://helpx.adobe.com/download-install/kb/downloaded-older-app.html it says to get them from the adobe account, which has been deleted.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

if you have north america serial numbers, https://prodesigntools.com/photoshop-elements-15-direct-download-links-premiere.html

 

 

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

I called support back, they said that I couldn't install with just the serial number, I have to log in with the account. They can't reactivate the old account, they have to send me an email for me to reply with proof of purchase from an email with an adobe account I want to add them to. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

@Jason28634192ln6y 

 

that makes no sense.  what do you see when you start one of the installations after entering your serial number?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard

Copied

LATEST

If you manage to get a download keep it, Adobe are shutting these things down and you may not be able to get it again. Keep it safe! Keeping it on your computer alone is NOT safe.. because you will likely need these files after your computer breaks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines