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New Adobe Cloud Subscription files are too big to download! Need disc

Explorer ,
Mar 11, 2022 Mar 11, 2022

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I just purchased a Creative Cloud application for OS High Sierra. I was told it would work. The files are too big to download. I need a disc.

 

I can't even download an earlier version from the link support sent because of my dial up speed: OOKLA: 21 ping; 2.72 download speed; .52 upload speed. I can't even use the link sent by Adobe support because it's too big

 

All support is oversees, not in the United States...so the phone connection to support is barely audible...crackling or too soft. 

 

So I ordered a iMac 27-inch, due to arrive tomorrow, but I have to return it because I can't carry it down to Main Street in Bishop, California where I might be able to use another business's broadboand. 

 

This is why Adobe always provided discs in the past...for 3/4 of the USA which still does not have high speed DSL.  If Adobe is looking to expand their market, they might consider producing a disc for customers who are internet challenged.  

 

 

 

 

TOPICS
Activation , CC FAQ , Creative Cloud , Installation , New user

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LEGEND ,
Mar 11, 2022 Mar 11, 2022

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Call Adobe customer service. You might be lucky, as they will supply a disk for the current version after some persuasion. However you need an old version for such an old system, and they might not have that. Maybe you could download the link they sent you using a laptop or public computer, and put it in a USB key. That is, do not install, only download. 

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Explorer ,
Mar 11, 2022 Mar 11, 2022

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Thanks for the suggestion. Good thoughts. 

 

I forgot: no disc drive on the new Apple 27-inch MAC arriving tomorrow, that I will be returning tomorrow when it arrives. Can't carry it downtown and sit with it in my car using the free broadband. I have two iCie external disc drives but they probably won't work with Monterey. Can't imagine Adobe would send a SD drive or mini. 

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Community Expert ,
Mar 11, 2022 Mar 11, 2022

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I have about the same speed internet and I am able to download  Creative Cloud, but I do have to let it run all day.

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