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New Computer install of Premiere elements 2019 and PhotoshopElements 2019 ERROR: Update required

Community Beginner ,
Jul 17, 2021 Jul 17, 2021

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Trying to install previously purchased programs. Download installtion file from Adobe website and have the serial numbers. When trying to install I get following:  New Computer install of Premiere elements 2019 and PhotoshopElements 2019 ERROR: Update required

 

I have updated Windows 10 and all the browsers but still get this error. Chat support was ZERO help . 

Any ideas or alternetives to Adobe . After wasting an afternoon trying to install a legally purchased program from Adobe, I am about ready to find an alternative. 

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Installation

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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you can start here, Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows (adobe.com)

 

or insert* a screenshot of the error message.

 

*

kglad_0-1626699102140.png

 

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