Hi,
I am here cause after spending over an hour on the chat yesterday trying to sort my issue out I am tearing my hair out.
I received a 12 month subscription to Creative Cloud (all apps) as a gift in the form of a redemption code.
I was paying monthly for my subscription so I contact support to ask them to cancel it.
They said that in order to receive a refund for the current month I needed to first cancel the monthly subscription online and enter my redemption code to start the new one. I did this and I see on my account that the new subscription is set up and I get an email to confirm it.
The operator said that he had now issued a refund for the current month and it was all sorted.
I then get another email to tell me that my new annual subscription had been cancelled!! I login to find that I have no subscription active!
The operator had just cancelled the new account I had set up from the redemption code.
I try to re-enter the redemption code and I am told that it has already been used.
I am now without a subscription and angry. I then spend ages trying to explain the issue on the chat system and I am told that the issue has been escalated and I'd receive an email.
So today I have still received no update so I again visit the chat to ask for an update. Apparently I have to wait 5-7 days (with no subscription) for a new code to be generated. As a freelance designer I cannot be without the apps for up to a week. It is not acceptable.
Someone has kindly spent a fortune on a 12 month subscription to CC and I can not access it due to an employee error.
I really need some assistance with this but I don't know who to contact.
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