New credit and debit card

[artm18660229]

Hello, My card has been blocked and I've made payment information for the new card I received. But there is still a message at the opening of the software that the payment was not honored. When I click on "Try Again", it says: "Wait a few minutes" that takes about an hour. what can we do?

[thatsmauri]

Discussion moved from Downloading, Installing, Setting Up to Adobe Creative Cloud

[Abambo · Accepted solution]

Did you try to sign out and sign in again (a reboot in between does not harm)? Sometimes new situations are not immediately perceived by the software.