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new iMac, incorrect password msg

natural_Penguin5C27
New Here ,
Nov 30, 2019 Nov 30, 2019

Purchased new imac, first time using creative cloud. Downloaded LR, it won't let me sign in with my Adobe password. What's going on? 

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MelissaLA88
Advocate ,
Nov 30, 2019 Nov 30, 2019

Did you download it using the Creative Cloud Desktop app?

What version of LR? What happens when you try to sign in? Any errors pop up?

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John T Smith Community Expert
Community Expert ,
Nov 30, 2019 Nov 30, 2019
LATEST

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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