New Mac M1 | Only some apps available

Explorer ,
Sep 20, 2022 Sep 20, 2022

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Hi, 

Just switching over to a new machine. Only PS, AI, InD, LR and DW are available to download from the CC App. When I go instead to the CC page online, it's all there but when I go to download anything from there I get a "XX is now installing" page but either nothing happens or I get an installer in my downloads folder that does nothing. I've signed out and uninstalled CC app and reinstalled. I did a clean up of all Adobe stuff and tried again with no luck. I'm sure I'm not alone on this but I haven't see exactly this in the community in a quick search. Any help would be welcome. Thanks!

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Creative Cloud , Installation

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Explorer , Sep 21, 2022 Sep 21, 2022

Just to clarify the issue it's primarily that the apps available for download was limited and downloading from anywhere else (online CC with all the apps) failed. I discovered that somehow my VPN seemed to be interfering with the CC app. Once I turned it off everything behaved as expected! 

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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Hi, I have the same problem trying to install Lightroom on a new Mac Studio. Creative Cloud says it's installed and updated, but it's not in the app folder on the Mac. A funny thing is that the un-installer is there, under tools, but I can't find Lr anywhere on the Mac. Any help much appreciated.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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@Christopher Andersen,

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if lr still shows as installed, what happens when you click "open"?

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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Lr still shows as installed. Nothing happens when I click "open", just as before. 

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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 try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 


then uninstall the cc desktop app, again using the correct uninstaller,

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.


update your ms visual c++, if it can be updated


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

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Community Beginner ,
Sep 22, 2022 Sep 22, 2022

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I have tried all your suggestions, except the ms visual c++ part, as I can't find any trace of ms visual c++ on this computer. I also removed Adobe Acrobat, and checked that Rosetta is enabled. Still no Lr in the app-folder, and it doesnt start from cc.

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Community Expert ,
Sep 22, 2022 Sep 22, 2022

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LATEST

@Christopher Andersen,  using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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@crompsy  for premiere pro and after effects:

 

 

you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

 

that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

 

there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

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Explorer ,
Sep 21, 2022 Sep 21, 2022

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Just to clarify the issue it's primarily that the apps available for download was limited and downloading from anywhere else (online CC with all the apps) failed. I discovered that somehow my VPN seemed to be interfering with the CC app. Once I turned it off everything behaved as expected! 

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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good to hear.

 

(and that's the 2nd vpn vs adobe issue i've read today).

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Explorer ,
Sep 21, 2022 Sep 21, 2022

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Ah, interesting. Yeah, I burned number of hours then figured out basically by accident. So it goes! Thanks for weighing in!

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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you're welcome (and congratulations on solving the problem).

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