New MacBook Error 16

[jnnfrcyl]

I tried to open Photoshop and Illustrator CS6 in my new MacBook after I transferred everything over to my new computer from my old computer (2014 MacBook Pro). I went to open Photoshop and Illustrator and am getting this error.

[Bani Verma · Accepted solution]

Hi Jnnfrcyl,

As per your description you were getting 'Error 16' when launching Photoshop and Illustrator CS6 after you transferred all your data from old machine to the new Mac, is that correct?

I would recommend you to turn off any security software, firewalls, browser ad-ons for the time being and follow the instructions shared in the following help document:Resolve connection errors with Adobe Creative Cloud and Creative Suite applications, now try activating your Adobe CS6 suite again and see if that works.

As 'Error 16' is a permission related error there are chances that it may still pop up on your screen, so if you see the error again follow the steps given in the following help document to resolve it: Configuration error in Adobe Creative Cloud.(steps are same for CS6)

Let us know if this helps.

[kglad]

did you transfer or properly install using the installation files.

if you properly installed, read Bani Verma​'s message above.

if you used any other method,

1. undo what you've done

2. clean per Use the Creative Cloud Cleaner Tool to solve installation problems

3. restart your computer

4. properly install using the installation files and activate with your serial number

Single user licensee downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:  10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.12| 5.7.1|  4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
• Photoshop Elements:  2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  2018,15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:  2015, 11, 10, 9, 8

Updates

• non-cc updates
• CC (2013) Updates:
• •   Windows
  •   macOS
• CC 2014 Updates:
• •   Windows
  •   macOS
• CC 2015 Updates:
• •   Windows
  •   macOS

• Download and installation help for Adobe links

• Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!