New phone- can’t restore purchases

New Here ,
Jul 13, 2022 Jul 13, 2022

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I switched phones and for whatever reason, my purchases won't restore. I loved my presets. Any chance can restore them?

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Adobe Community Professional ,
Jul 14, 2022 Jul 14, 2022

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are you talking about something related to adobe mobile apps?

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi Emmy,

Sorry for the trouble. Which Adobe application are you using? 

Let us know. We're here to help.

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