New phone- can’t restore purchases - Adobe Community - 13067443

Adobe Community

Exit

Emmy25236270bhbe

New Here ,

I switched phones and for whatever reason, my purchases won't restore. I loved my presets. Any chance can restore them?

66

2 Replies 2

Jump to latest reply

kglad

Community Expert ,

are you talking about something related to adobe mobile apps?

Shivangi_Gupta

Adobe Employee ,

LATEST

Hi Emmy,

Sorry for the trouble. Which Adobe application are you using?

Let us know. We're here to help.

never-displayed

You must be signed in to add attachments

never-displayed

Resources

Creative Cloud Desktop application

What is Creative Cloud?

Download Adobe Creative Cloud apps

Enable/Disable auto-update CC apps

Uninstall Creative Cloud app

Manage Your Plan

Common Questions / FAQ

Troubleshooting

Getting error while downloading/installing/updating?

CC still shows trial after purchase?

Unable to reach Adobe Servers?

Difficulties signing in

Install appears stuck or frozen?

Creative Cloud sync related questions

Creative Cloud Resources

Creative Cloud System Requirements

Creative Cloud User Guide

Adobe Help Center

Creative Cloud Web

Services Status Page

Collaboration through CC apps