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New Power Book with M1 Chip and Big Sur lets Adobe Cloud App crash and refuses to install PS 2021.
The process wheel spinns and spins untill I force to quit.
I wonder about the reason. next I will update Big Sur to 11.2.3.1
Is it possible that the Adobe system does not recognize the new computer ?
great to hear Your experiences. Thanks
Thanks, Sammy; if you migrated the Intel apps to the new computer, then that is why you are currently encountering problems. You can try to download and use the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove the current installation.
If you have other apps that now have M1 versions available, I would recommend you start over with the migration process. Migrate any documents and settings to the new computer, and then insta
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Sammy, process what process did you use when moving to the new MacBook? Did you migrate your applications and settings, or were only the settings transferred to the new computer?
Please see https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for important information about using Adobe applications on the new processor.
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I did the normal migration from Mac Book 2015 to the new Mac Book as followed by the migration app managment
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Thanks, Sammy; if you migrated the Intel apps to the new computer, then that is why you are currently encountering problems. You can try to download and use the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove the current installation.
If you have other apps that now have M1 versions available, I would recommend you start over with the migration process. Migrate any documents and settings to the new computer, and then install any needed applications.
Adobe apps, in particular, are not designed to be copied from one computer to another, which is what the migration assistant does. It also makes for a more complicated situation if M1/Arm-based versions of an app are available but are blocked because the Intel version is installed.
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Thanks for that guidline it perfectly solved the problem, well done
Best Sammy
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You are welcome, Sammy, and thank you for the update!