No access

New Here ,
Nov 28, 2021 Nov 28, 2021

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i don't understand why I can't use the full access after I have paid for it. I can on my phone but when I log into it on my computer it won't work and asks me to sign up and pay again. And start the free trial but I have already done that. I'm not paying twice for the product. And I need this for my work. Why isn't it working and why can't I talk to a support person and not just comment to the community so irritating!!! 

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Adobe Community Professional ,
Nov 28, 2021 Nov 28, 2021

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[Moderator moved from Using the Community (forums) to Download & Install.]

Hi @Christine21980505zx4b,

Which Adobe product or service did you purchase?

 

If this is Creative Cloud:

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

If you still need help, please post back with more details:

  • Product,
  • Operating System,
  • Steps you're taking,
  • Error messages, etc...

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Nov 29, 2021 Nov 29, 2021

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One guess: you took Adobe Acrobat Premium (mobile only) rather than Adobe Acrobat Pro (desktop + mobile).

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