No money came back within 7 business days.

[vikki_top]

Hello. I cannot write to the support service in my account, it shows me a mistake and offers other options for solving the problem.

I paid for the service 50 $ September 23. I was charged again 50 $ for the service on October 1. I wrote in support after this and apologized for the inconvenience. They said that the money will return after 7 working days. But the money never came. Why?

[Ned Murphy]

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

[vikki_top]

I cleaned the cache on Google Chrome, and Opera, installed firefox, but when I tried to select a call to support, then a message appears.

"Something went wrong. Try again or contact us by phone , on Twitter , or in the community forums while we work on fixing this."

[Abambo]

There seams really to be an intermittent problem contacting Adobe.I suggest you wait some time before retrying.