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No puedo descargar ningún programa

New Here ,
Jan 20, 2025 Jan 20, 2025

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Hola!

No puedo descargar ningún programa desde mi cuenta. Ni siquiera sirver los botones, al presionarlos no ejecutan ninguna acción.

Ayuda por favor.

¿¿Dónde se pueden encontrar técnicos de Adobe??

 

Hello!

I can't download any program from my account. Even the buttons don't work, when you press them they don't perform any action.

Help please.

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Community Expert ,
Jan 20, 2025 Jan 20, 2025

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have you installed the cc desktop app?

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New Here ,
Jan 20, 2025 Jan 20, 2025

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I can't install it! The download buttons don't work and I also get this popup that didn't appear beforeventana-error-1.png

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Community Expert ,
Jan 20, 2025 Jan 20, 2025

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don't use the opera browser and use the direct alternative links:

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jan 21, 2025 Jan 21, 2025

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I´m not using the Opera browser. The buttons on the link  https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud don´t work. It's like they're blocked. I'm sure that my os is compatible. 

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Community Expert ,
Jan 21, 2025 Jan 21, 2025

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try a different browser that's been updated.

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Community Expert ,
Jan 20, 2025 Jan 20, 2025

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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