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No puedo entrar a Premiere

Explorer ,
Jan 17, 2024 Jan 17, 2024

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Tengo la ultima version de Premiere Pro instalada, con el Windows 10.
Esta es la primera vez que uso Premiere Pro, y cada vez que quiero entrar me aparece esta notificacion que no me permite entrar.

 

Captura de pantalla 2024-01-17 210956.png

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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uninstall premiere pro, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

update your os

 

update your cc desktop app

 

restart your computer 

 

reinstall premiere 

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Explorer ,
Jan 18, 2024 Jan 18, 2024

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Hi, well, I don't have OS, I use Windows (and it is already updated).

Also my CC desktop app it is already in the latest version.

And after uninstalling Premiere Pro and restart my PC it still does't work.
I appreciate your reply!

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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did you remove premiere's preferences when uninstalling?

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Explorer ,
Jan 18, 2024 Jan 18, 2024

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Yes, well, I assume you are referring to the message that appears about, Cancel, Delete, Keep, I always click Delete.

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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Thanks, Omar; I don't see an individual membership under the e-mail address you used to post to this public discussion forum. Have you contacted the organization that manages your membership about the licensing error you received when opening Premiere Pro? ^JW

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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Hi @Omar34859390ytng,

Did you follow the steps listed by @kglad  above? Did it help?

Regards,

Shivangi 

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Explorer ,
Jan 18, 2024 Jan 18, 2024

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Not exactly, I could only uninstall Premiere Pro and restart the computer, because I don't even have an OS, and both Windows and the CC desktop app are already in their latest version. So nothing changed.

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