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No puedo instalar Ninguna aplicación de Adobe

Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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Hoy adquiri la licencia de adobe, deacargue los archivos de a web, photoshop, after effects y creative cloud y NO ME DEJA INSTALAR NINGUNO, lo ejecuto como administrador y simplemente no hace nada, no me da ningun mensaje de error, simplemente no se ejecuta, inente descargarlos desde otra pc y si me dejo entonces el problema esta en mi PC pincipal, ya inente usar el CleanerTool de Adobe, cambiar configuracion de Antivirus y Firewall, tambien cambie de usuario a un usuario administrador y no funciona nada, alguien que pueda ayudarme?

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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what's your os version?

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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version 22H2 (Compilacion 19045.2486)

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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 do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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No tengo instalada la aplicacion de Creative Cloud, nunca he podido instalarla por lo que los primeros 2 pasos no los puedo hacer, lo de el cleanertool tambien ya lo hice unas 3 veces, reinicio la computadora y nada, sigue sin funcionar, ya repare los visual c++ y nada, el problema esta en que ejecuto el set-up de cualquier programa de Adobe y solo carga el circulo azul pero no abre nada, abro el administrador de tareas para ver que es lo que pasa y cuando abro el instalador veo como se muestra el proceso en el administrador de tareas pero al instante se cierra y lo marca como ''suspendido'' pero como ya lo dije anteriormente, nunca marca una codigo de error, no sale ninguna ventana  

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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what do you see after downloading the desktop installation file and which fif you download?

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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Simplemente lo descargo, me deja el ejecutable en .exe, lo muevo de la carpeta de descargas a mi escritorio y lo ejecuto como administrador, me pregunta que si estoy seguro de ejecutarlo, doy el permiso y despues de eso no pasa nada, no carga nada ni se abre nada

By28127356a7q0_0-1674782395462.png

 

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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that's not the cc installer.  

 

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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By28127356a7q0_0-1674783249901.png

Aqui lo tengo tambien pero tampoco funciona, no funciona ningun programa

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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contact adobe support using chat so they can handle this for you.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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Are you trying to install from the Creative Cloud Desktop App?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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Si, todo lo instaldo dede para Escritorio y tengo un i5 6700k con una GTX 01080 de 8vram y 16 gb de ram

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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trengo 1 disco duro de 2TB, pero ese no es el problema porque tengo mucho espacio libre aun

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 17, 2023 Sep 17, 2023

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Me pasó exactamente lo mismo, lo único que me sirvió fue lo de los links alternativos que te pasaron en una de las respuestas. Te lo dejo acá: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Si estás en otra región que no sea usa no importa, quedate en la página y descargalos igual.

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