No refund and lies!!!

[Benjiman]

I am so sick of this now I'm tempted to get a lawyer involved.

My account ran dry and Adobe told me to change my plan or update my payment details so I did both. I changed the plan to a student one (the exact same plan but back to the original student price I was paying not the max amount) then updated my card details back to the same.

Guess what? They took 2 payments! No problem I thought to myself, I'll just contact them and sort it all out, that was last month and was promised a refund. After a week or so went by I contact them and then again and then again for them to tell me, my bank is blocking a refund. Have you ever heard such utter rubbish in your life!? A bank blocking money?! I have the transcripts and I want my money back. How do I get s non Indian call centre to contact me so I can get my money back as it seems to be a script they repeat with no actual outcome.

Thanks, if this isn't resolved soon I think I'll use other programs instead and never use Adobe again, they can take your money but giving it back seems to be impossible. Worst customer experience of my life.

[Nancy OShea]

Benjiman  wrote

After a week or so went by I contact them and then again and then again for them to tell me, my bank is blocking a refund. Have you ever heard such utter rubbish in your life!? A bank blocking money?!

It might not be rubbish.   My bank detected suspicious activity from a would-be hacker once and froze ALL account transactions -- incoming & outgoing.   Before rushing to judgement, you should contact your bank and find out what's going on.   

[Benjiman]

I've been into my bank, I spoke to the manager, he said it was ridiculous to claim they had blocked a refund. They checked my account, nothing of the nature had been issued to my bank at all.

[Nancy OShea]

Possibly Adobe is trying to credit the wrong account?   I can ask an Adobe Staff member to contact you directly by private message if you like. 

[Nancy OShea]

I've reached out to an Adobe Staffer but hang tight until after the weekend when they return to work.

[Benjiman]

I've given them the card i paid with, I tried to give my bank details so they could issue the refund but they refused. Still no refund today this has been going on a month or so now....

[Benjiman]

Still no contact from adobe, cant help but feel like i'm being ignored now...

[Rajashree Bhattacharya]

Hi Benjamin,

I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay.

Thanks

Rajashree

[Benjiman]

Still no phone call or message not even an email...

[Benjiman · Accepted solution]

I had to phone them in the end, then after a lengthy conversation telling me my bank is declining the refund (which it is not as i've spoken and had a bank manager check my account) This went on for several minuetes back and forth, until i pressured the person to send it to my paypal, then in a last ditch attempt to try not refunding me, I had to ask several times for confirmation of a refund in writing and waited until it was in my inbox.

Beyond a joke! And if you check the forum here i'm not the only one who is getting ignored for refunds.